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FAQ

Why should I become a club member?

In order to become a member, one must be over 18 years old. Paoshop.gr members are consequently able to complete a purchase and are informed via e-mail as to their order status. In addition, a member receives newsletters, informing him/her for all the latest news and hot offers (granted his/her permission).

Order Process

How do I make a purchase?

  1.      You can purchase as a member or as a simple visitor.
  2.      Then, you choose the items you want to buy –you put them in your virtual basket- and you press the ‘’buy’’ button.
  3.      After this, you select the delivery manner, you fill out the requested data, you choose how you wish to be billed and how to pay and you press ‘’completion’’. (in case you wish to send a gift to someone, you simply fill out a different address for us to ship the gift and your address to bill you).
  4.      When you have completed this process, you will receive an automated e-mail that confirms that we have received your order.

 

Order Status

You will be receiving e-mails from us, informing you on your order status. 

 

Can I receive my order on a Saturday?

We deliver orders usually from Mondays to Fridays. However, if you wish, we can ship your order on the same day we receive it or on a Saturday. Be aware that this service applies an extra cost on your order and you must always contact us prior to delivery. Please call us at +30 210 350 3121 & +30 210 2820844 (Monday-Friday from 09:30 to 17:30) to make arrangements if you wish so.

 

Can I send a gift to someone and yet pay for it myself?

Certainly, you can! You simply fill out your address in the billing area (so we can send you the receipt) and the address of the gift receiver in the respective shipment area. Please note that in this case, all purchases are paid only with credit cards.

 

I would like to cancel my order

If you wish to cancel your order before it is sent, please contact us at +30 210 350 3121 & +30 210 2820844. If your order has already been sent, it cannot be cancelled.

 

Return Policy

We accept returns within 15 days from the day you received the goods. If you wish a different size or for us to replace any defective goods, you must return the item(s) in the condition you’ve received it along with the receipt. Before you do this, please call us (+ 30 210 350 3121). We will replace any item that is defective or is not the item you’ve ordered, cost free.

 

If I have any trouble with my order, what do I do?

In case you encounter any trouble concerning your order, please give us a call at +30 210 350 3121 & +30 210 2820844. We will be glad to assist you.

 

Which credit cards do you accept?

We accept VISA, MASTERCARD, EUROLINE, DINNERS.

 

In how many different ways I can pay for my order?

If you live in Greece, you can pay either with cash on delivery, or with your credit card. If you live abroad, your order must be paid only using your credit card.

What are the delivery costs?

 

Greece:

  •          For shipments within Attica up to 2kg

If you make the payment using a credit card, the cost is €3,50.

If the payment is completed with cash on delivery, the cost is €4,50 (€3,50 for the delivery and €1,00 for the cash on delivery).

*Every extra kilo charged with €1,00/per kilo.

*Delivery within 3 days.

  •          For shipments in all other areas in Greece up to 2kg

If you make the payment using a credit card, the cost is €4,50.

If the payment is completed with cash on delivery, the cost is €5,50 (€4,50 for the delivery and €1,00 for the cash on delivery).

*Every extra kilo charged with €1,00/per kilo.

*Delivery within 5 days.

    Orders exceeding €100, shipment to any part of Greece is FREE.

 

Abroad:

To ship abroad, costs vary depending on how we ship, where we ship and how much your order weighs. To give you a clue, for a 500 grams package, the means to ship and the costs are:

  •          Hellenic Postage Company (ELTA). Charges begin at €9.50 and the delivery ranges between 7 to 9 working days.
  •          Courier service. Charges in this case start form € 31 and delivery ranges from 2 to 5 working days.

Delivery costs to ship abroad:

 

Big orders get any bonus?

Big orders enjoy the free shipment privilege. If you live in Greece and your order is more than €100, we will ship it you for FREE.

 

I forgot my password.

In this case, go to the ’login’ section. Press ‘’ I forgot my password’’ button, insert the e-mail address you used upon registering and automatically you will receive a new password in your mail. You may change this password in the process by visiting the ‘’ change my account details’’ section.

 

I want to change my account details.

First, login, using your username and your password and press ‘enter’. The page with your account details will appear, allowing you to make any alterations you wish.

 

Can I place a call order?

Certainly, you can. Just call us at +30 210 3503121. We will be glad to accept your order from Mondays- to Fridays (09:30-17:30). Call orders are paid with cash on delivery only.


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