{"id":92805,"date":"2026-04-20T09:01:48","date_gmt":"2026-04-20T06:01:48","guid":{"rendered":"https:\/\/www.paoshop.gr\/sychnes-erotiseis\/"},"modified":"2026-04-20T12:15:13","modified_gmt":"2026-04-20T09:15:13","slug":"sychnes-erotiseis","status":"publish","type":"page","link":"https:\/\/www.paoshop.gr\/en\/sychnes-erotiseis\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<p><br><strong>Official &amp; Authentic Products<\/strong><\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Are all products on the website authentic?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>PAOSHOP is the Sole Official Store (Official Merchandise) of Panathinaikos BC. Every product you purchase from us is 100% authentic, designed and approved by the team.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How can I recognize the authenticity of the products?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>All official apparel and accessories feature special authenticity labels, the official Panathinaikos BC logo, and, where applicable, a security Hologram certifying their authenticity.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Why should I choose the official store?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>By purchasing from PAOSHOP, you directly support our team. At the same time, you ensure the highest quality of materials and the validity of the designs worn by the athletes themselves both on and off the court.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><br><strong>Payment Methods &amp; Security<\/strong><\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">What are the available payment methods?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>At PAOSHOP, you can complete your purchases in the following ways:<\/p>\n<ul>\n<li><b>Credit or Debit Card:<\/b> We accept all major cards (Visa, Mastercard, Maestro). The process is completely secure via an encrypted system.<\/li>\n<li><b>Cash on Delivery (COD):<\/b> You pay the value of your order to the courier upon delivery to your premises.<\/li>\n<li><b>Digital Wallets (Apple Pay \/ Google Pay):<\/b> The fastest way to pay via your mobile phone, without entering card details.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Is there an extra charge for Cash on Delivery?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Yes, the COD service has an additional charge, which depends on the policy of the courier company you choose or that serves your area. The exact amount will appear automatically at the checkout stage.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Are my transactions secure?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Absolutely. PAOSHOP uses advanced security protocols (SSL) and never stores your card details on its systems. Payment is made directly in the bank&#8217;s secure environment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Can I pay with Cash on Delivery for international shipments?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Unfortunately, the COD method is supported only for shipments within Greece. For international orders, payment is made exclusively via card or digital wallet.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p>Orders &amp; Delivery<\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How soon will I receive my order?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>For ready-to-ship products within Greece, completion and dispatch take 4-6 working days. For orders with customized printing (if feasible depending on the period), an additional 2-4 days of preparation are required. Delivery times for abroad vary depending on the destination country.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How am I informed about the progress of the shipment?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Upon the departure of the parcel from our warehouse, you automatically receive an email with the Tracking Number and the corresponding link for live tracking via the courier company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">What happens if I am away during delivery?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>The courier company will inform you via SMS or telephone. In case of delivery failure, the parcel remains for a few days at the nearest courier store before being returned to us.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Can I place an order over the phone?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>No, we do not accept telephone orders. All purchases must be made exclusively through our official online store.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Can I change, modify, or add a product to an order that has already been placed?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>It is not possible to change, modify, or add products to an existing order. In such cases, we must cancel your current order, and you will need to place a new one with the items you desire.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How can I correct my shipping or billing information?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>To correct shipping or billing details after an order has been placed, you must contact PAOSHOP\u2019s customer service department in writing at <a href=\"mailto:merchandise@paobc.gr\"><span class=\"s1\">merchandise@paobc.gr<\/span><\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><strong><br><strong>Returns &amp; Exchanges (Return &amp; Re-order Policy)<\/strong><\/strong><\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Can I exchange a product for another size or design?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>For your fastest service, we do not perform direct product exchanges. If you wish for a different size or product, you must follow the return process for your order and place a new order directly through our site, depending on availability.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How do I get my money back?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Once we receive the product in its original condition and it is inspected, we will proceed with the refund to the same payment method you used. After the refund, you can purchase the new product you desire.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Which products are NOT returnable?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Products that have undergone Customization, such as jerseys with your own name, number, or special patches, as well as products that have been used or do not have their tags, are not accepted for return.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Who bears the return shipping costs?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Return costs are borne by the customer, unless the product is defective and the defect is not due to misuse by the customer.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">What is the return policy for Greece and Europe?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>For orders within Greece and the European Union, returns are accepted within 14 days, in accordance with current European Consumer Protection Legislation, provided the product is in its original condition.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">What applies to returns from Third Countries (Non-E.U.)?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Returns are not accepted from countries outside the European Union, unless it concerns a proven defective product. In this case, the return is carried out only upon written approval from the Merchandise Department of Panathinaikos BC.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><br><strong><br><strong>Club 1908 Members (Points &amp; Benefits)<\/strong><\/strong><\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How do I collect points with my purchases at PAOSHOP?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Every time you make a purchase, make sure to enter your unique Club 1908 member code in the special field in your cart. Points will be credited to your account within a few days after the order is completed.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Where can I see the points I have collected?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>You can log in to the official Club 1908 application to see the detailed history of your points and the available benefits.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How can I redeem my points?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Your points are your &#8220;ticket&#8221; to unique experiences! You can redeem them for participation in exclusive competitions, prize draws, meet-and-greets with players, and other VIP experiences announced periodically.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Is there a direct discount on purchases for members?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Participation in Club 1908 focuses on rewarding your loyalty through points and experiences. No direct discount is provided on product prices, but every euro you spend brings you closer to unique gifts!<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">What do I do if I forgot to enter my code in an order?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Unfortunately, the Club 1908 code cannot be added retrospectively to your order. For this reason, before completing your transaction, always ensure you enter your unique Club 1908 member code in the special field in your cart.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><br><strong>International Shipping<\/strong><\/p>\n\n\n\n<section class=\"block faqs-block\">\n\t<div class=\"container\">\n\t\t<div class=\"faqs-block__items\">\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Do you ship products worldwide?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>Of course! PAOSHOP travels everywhere. We ship to Europe, America, Australia, and every corner of the planet where the heart of Panathinaikos beats.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How much does international shipping cost?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>The cost is calculated automatically at checkout based on the destination country and the weight of the parcel. We use reliable international courier companies (e.g., DHL) for maximum security.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">How long does a shipment outside Greece take?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>For Europe, delivery time is usually 3-6 working days, while for the rest of the world, it is 5-10 working days.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t<details class=\"faqs-block__item\">\n\t\t\t\t\t\t\t\t\t\t\t<summary class=\"faqs-block__item-title\">Will I have to pay customs duties or taxes?<\/summary>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs-block__item-content\"><p>There are no extra duties for shipments within the European Union. For countries outside the E.U. (e.g., USA, UK, Australia), any customs duties are borne by the recipient according to the legislation of each country. These duties are added automatically during the completion of the order and are included in the final amount of the shipping costs.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Official &amp; Authentic Products Payment Methods &amp; Security Orders &amp; Delivery Returns &amp; Exchanges (Return &amp; Re-order Policy) Club 1908 Members (Points &amp; Benefits) International Shipping<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-92805","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions &#8226; Pao BC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.paoshop.gr\/en\/sychnes-erotiseis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions &#8226; 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