March 2026
PAOBC ONLINE STORE
TERMS AND CONDITIONS OF PURCHASE
1. INTRODUCTION
This document (together with any documents referred to herein) sets out the terms and conditions governing the purchase of items through the PAOSHOP STORE (the “Terms and Conditions”).
Please read these Terms and Conditions of Purchase, the Terms of Use, and our Privacy Policy carefully before you start using this website. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions, the Terms of Use, and our Privacy Policy. If you do not agree, you must not use this website.
These Terms and Conditions may be amended from time to time. It is your responsibility to review them regularly, as the Terms and Conditions in force at the time the Contract is concluded (as defined below) shall apply.
If you have any questions, you may contact us by email at merchandise@paobc.gr, or by post at 16 Karyatidon Street, Kifisia 14564, Greece.
The Contract (as defined below) may, at your request, be executed in any of the languages in which these Terms and Conditions are available on this website.
We bear no responsibility for the quality of goods acquired through third-party e-commerce applications, and the transaction shall bind exclusively you and the third-party company offering the goods or services. Therefore, under no circumstances may we become involved in any legal dispute that may arise as a result of such transaction. You, as a prudent consumer, are responsible in all cases for inspecting the products and services provided to you.
2. OUR DETAILS
The sale of goods through this website is carried out by “GIATRA S.A.”, a Greek company with registered office at 16 Karyatidon Street, Kifisia 14564, Greece, Tax Registration Number 998965955, Tax Office KEFODE ATTIKIS.
3. USE OF OUR WEBSITE
When using this website and placing orders through it, you agree to:
i. Use this website only to make legally valid inquiries and orders.
ii. Not place any false or fraudulent orders. If an order of this kind can reasonably be considered to have been submitted, we shall be authorized to cancel it and inform the competent authorities.
iii. Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (please refer to our Privacy Policy).
If you do not provide us with all the information we need, you will not be able to place your order.
By placing an order on this website, you declare that you are over 18 years of age and legally entitled to enter into binding contracts.
4. AVAILABILITY OF SERVICES
The products offered through this website are available for delivery within Greece (with the exception of the Mount Athos area on the Athos peninsula), as well as to countries both within and outside the European Union.
The available shipping countries may vary and are displayed during the checkout process. The website reserves the right to modify at any time the countries to which it ships.
Products shall be delivered to the address declared by the user/customer when submitting the order, provided that such area is included among the available delivery regions at the time the order is placed.
5. HOW THE CONTRACT IS FORMED
The information contained in these Terms and the details contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract shall exist between us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, you will be refunded in full.
The user prepares their order by adding the products they wish to purchase to the “SHOPPING CART”, following the simple procedure defined on the website. After confirming the order, the shipping address, and the billing address to which the invoice is to be sent, as well as accepting the terms of sale and purchase, which form an integral part of this process, the user is then invited to proceed to payment by selecting one of the available payment methods in relation to the product(s) sold and the associated costs.
Completion of the order constitutes a distance contract governed by the applicable legal framework (Article 4 of Law 2251/1994, as amended and in force). After submitting the order, the consumer receives an email message from the company containing the order confirmation and its details, namely: (a) the product(s) purchased, (b) the price, (c) the method of payment and receipt of the order, and (d) the right of withdrawal. This message may be saved by the consumer.
Please note that this does not mean that your order has been accepted, as it constitutes an offer made by you to purchase one or more products from us. All orders are subject to our approval, of which you will be informed by email in which we will confirm that the order is being dispatched (the “Dispatch Confirmation”). The contract between us for the purchase of a product (the “Contract”) will only be formalized when we send you the Dispatch Confirmation.
Only the products listed in the Dispatch Confirmation shall be subject to the Contract. We shall not be obliged to supply any other product that has not been ordered until we confirm in a Dispatch Confirmation that it has been dispatched.
6. PRODUCT AVAILABILITY
All product orders are subject to availability. In this regard, if there are difficulties concerning the supply of products or if items are no longer in stock, we reserve the right to provide you with information about substitute products of the same or higher quality and value which you may order. If you do not wish to order the substitute products, we will refund any amount you may have paid.
7. REJECTION OF AN ORDER
We reserve the right to withdraw any products from this website at any time and/or to remove or amend any materials or content on this website. Although we make every effort to process all orders submitted to us, exceptional circumstances may arise in which we may need to refuse to process an order after having already sent you an Order Confirmation, and we reserve the right to do so at any time at our absolute discretion.
We shall bear no liability to you or to any third party for removing any product from this website or for removing or amending any materials or content on this website, or for refusing to process or accept an order even after we have already sent you an Order Confirmation, in cases where circumstances arise in which we may ultimately need to refuse the processing and dispatch of an order.
8. PRODUCT INFORMATION
The website endeavors to be as accurate as possible with regard to the information on the products displayed on the pages of the online store. However, the photographs depicting the products are indicative only, and the website cannot be held responsible in the event that the characteristics or other relevant content of the products sold through it are inaccurate, incomplete, outdated, or generally contain errors that could not be foreseen or occurred unintentionally or due to interruptions in the operation of the website for reasons of force majeure.
In particular, the website bears no responsibility whatsoever regarding defective products included on the website and/or false information submitted by suppliers. Responsibility lies solely with the suppliers.
9. PRODUCT DELIVERY
The delivery of purchased products to the user/customer is carried out by courier service to the address specified by the user/customer at the ordering stage. Delivery of the products takes place within seven (7) working days from the day following the day on which the order was placed, unless otherwise specified on the page of the ordered product. Estimated delivery times and shipping costs vary depending on the destination country and are displayed during the checkout process. The website cannot be held responsible for the consequences of delays in delivery or loss of the parcel by the courier service.
Upon receipt of the shipment, the user/customer must verify that the products received correspond to their order and note any discrepancies. Returned products are accepted only in their original condition and original packaging.
The risks relating to the product shall be your responsibility from the moment when you or a third party indicated by you, other than the carrier, acquires physical possession or control of the goods.
The products shall become your property when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery if that occurs later.
For the purpose of fulfilling orders, we transmit the necessary personal data of users/customers to cooperating third-party providers (such as courier companies, indicatively), in order to enable completion of delivery. Any further processing of such data by those third parties is carried out in accordance with their own policies and under their own responsibility, and to the extent that such processing is not under the control or instructions of the website, the website bears no responsibility for such processing/transmission.
In the case of shipments outside the European Union, data may also be processed outside the European Economic Area by those providers, in accordance with the applicable legal framework, under their own responsibility, and the website bears no responsibility for such processing.
10. PRICES AND PAYMENT
The prices stated on the website are in euros (€) and include VAT, but do not include delivery charges. The website reserves the right to modify the prices of products sold through the online store at any time, but undertakes to apply the prices stated on the website at the time the order is placed.
For shipments to countries outside the European Union, any customs duties, import taxes, and other charges are calculated and incorporated into the total amount of the order during checkout, where this is feasible, and shall be borne by the user/customer. Otherwise, such charges shall be paid by the user/customer in accordance with the legislation in force in the destination country.
The payment method for the cost is selected by the user from among: payment by electronic means and cash on delivery.
A. For payments made by credit/debit card, the user/customer must follow the instructions set out in this online store. The user/customer is solely responsible for the correct entry and accuracy of their credit/debit card details. The card used by the visitor/user for payment of the website’s services/subscriptions is charged only once and only for the specific transaction. The website shall not be responsible for the terms governing the use of personal data adopted by the financial institutions with which it cooperates and/or for any errors on their part.
The online store accepts all types of cards. If they are to be used, consumers must confirm their email address and inform the sellers that the information provided is accurate. Payments are made directly via the buyer’s bank account. Payment in installments is not possible and the full amount shall be paid in a single transaction. The payable amount also includes, in addition to the cost of the products, the corresponding shipping costs, where applicable, which are calculated based on the place of destination and displayed during the checkout process.
When you click on “Payment Approval”, you confirm that the credit card is yours or that you are the lawful holder of the gift card or voucher.
Credit cards are subject to verification and authorization by the card issuer, but if the issuer does not authorize payment, we shall not be liable for any delay or failure to deliver and we will not be able to formalize any Contract with you.
All electronic transactions are subject to the terms and policy of EVERYPAY S.A.
B. Cash on delivery: If the user/customer chooses to pay upon receipt of the products, then payment of the ordered products is made by the user/customer at the time of receipt of the goods, by cash payment to the employee of the courier company delivering the goods, with an additional charge of one euro and fifty cents (€1.50). In this case as well, in addition to the cost of the products, the total amount payable includes the corresponding shipping costs, where applicable, which are calculated based on the place of destination and displayed during the checkout process.
The option of cash on delivery is provided exclusively for deliveries within Greece and is not available for shipments outside Greece.
All the above prices include VAT. Once you complete your order, you will automatically receive an email with the breakdown of your order.
11. WITHDRAWAL
In the case of shipments outside the European Union, the website is unable to accept returns of products due to the particularities associated with customs procedures and cross-border transportation.
For shipments within the European Union, returns are made in accordance with the provisions of this article regarding withdrawal.
The user/customer has the right to withdraw, without providing any explanation, from the contract concluded with the online store within fourteen (14) calendar days from the day of receipt of the product(s) ordered.
The withdrawal period shall expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquire physical possession or control of the goods or, in the case of multiple goods in one order delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquire physical possession or control of the last good.
To exercise the right of withdrawal, you may inform us at the address stated above of your decision to withdraw from this Contract by an express statement. You may use the model withdrawal form included in the annex, but this is not mandatory.
If you withdraw from this Contract, we will reimburse all amounts received from you, including delivery costs to the original delivery address, without undue delay. We will make the reimbursement using the same means of payment as you used for the initial transaction. In any case, you will not incur any fee as a result of this reimbursement. Notwithstanding the above, we may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever occurs first.
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this Contract. The deadline is met if you send back the goods before the 14-calendar-day period has expired. You will bear the direct cost of returning the products.
Due to their particular characteristics, some of our products listed below may either not be returned or must meet certain criteria in order to be returned:
• Swimwear: must include the hygiene sticker.
• Underwear: these items cannot be exchanged or returned.
• Accessories: must be returned with the bag intact or in the original paper packaging.
• Personalized items: these items cannot be exchanged or returned, as they are personalized.
• Packs: items that are part of a pack cannot be returned separately.
• Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with the same packaging or accessories in the same condition.
PROPER CONDITION OF RETURNED PRODUCTS: The right of withdrawal from the Contract applies only to products returned in exactly the same condition in which you received them. No refund will be given for products that have been used after opening, or for products that are not in the same condition as when received, or for products that have been damaged. Therefore, you should take good care of the products while they are in your possession. In any event, you are responsible for any reduction in the value of the items resulting from improper handling which has altered their nature, characteristics, and functioning. Please return the products using or including their original packaging, instructions, and other documents, if any, accompanying the items. In any case, you must return the products including the receipt you received upon delivery. When you receive the order, you will find a summary of how to exercise the right of withdrawal.
12. PRODUCT RETURNS
If a user/customer receives a product that does not correspond to their order, as detailed in the confirmation email sent by the website containing the order details, then the website is responsible for forwarding the correct product to the user/customer after the user/customer returns the product received by mistake. In any case, the user is responsible for returning the product sent by mistake intact, namely in its original condition and packaging. If the customer does not return the product received by mistake in its original condition, then the customer shall bear the cost of the product.
If, upon receipt, any product is found to be defective, the website is responsible for replacing it. The user must inform the website in writing by sending an email to merchandise@paobc.gr within two (2) working days from receipt of the defective product. Defective products must be returned immediately to the website as proof of the user/customer’s claim. Shipping costs relating to the return of defective products as well as shipping costs relating to the replacement of such defective products shall be borne by the website. If it is proven that the product has the defect attributed to it by the user/customer, the website must proceed either with replacement of the defective product or with a refund of the money paid by the user/customer within seven (7) working days from receipt of the defective product(s) by the website.
In the event that products are returned due to the customer’s fault (wrong size, color, etc.) or negligence, then the user/customer shall bear the new, additional shipping costs.
Any discrepancy (defective products, receipt of a different product from the one ordered) must be declared by the user/customer upon receipt on the proof-of-delivery document. Otherwise, the user/customer’s right to claim replacement of the defective product, shipment of the correct product, or a refund for the relevant product from the website shall be rejected.
13. LIABILITY AND DISCLAIMER
Unless expressly stated otherwise in these Terms, our liability in relation to any product acquired through our website shall be strictly limited to the purchase price of that product.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or obtained through this website, unless expressly stated otherwise.
All product descriptions, information, and materials displayed on this website are provided “as is”, without express or implied warranties of any kind, except those legally established. In this regard, if you contract as a consumer or user, we are required to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity existing at the time of delivery. It is understood that goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented on this website, (ii) are fit for the purposes for which goods of the same type are normally used, and (iii) show the quality and performance that are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties except those which cannot lawfully be excluded in favor of consumers and users.
The provisions of this clause do not affect your rights as a consumer and user, nor your right to cancel the Contract.
14. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, registered trademarks, and other intellectual property rights in the material or content provided as part of the website shall remain at all times vested in us or in those who license their use to us. You may use such material only to the extent expressly authorized by us or by the licensors. This does not prevent you from using this website to the extent necessary to copy your order information or contact details.
15. VIRUSES, HACKING AND OTHER CYBER ATTACKS
You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or any other software or technologically harmful material. You will not attempt to gain unauthorized access to this website, the server on which the website is stored, or any server, computer, or database connected to our website. You agree not to attack this website via any denial-of-service attack or distributed denial-of-service attack.
Failure to comply with this clause shall be considered an offense as defined under the applicable regulations. We will report any such non-compliance to the relevant authorities and will cooperate with them in order to identify the attacker. Likewise, in the event of non-compliance with this clause, authorization to use this website will be suspended immediately.
We shall not be liable for any loss or damage resulting from a denial-of-service attack, virus, or other technologically harmful material that may affect your computer, IT equipment, data, or materials as a result of your use of this website or your downloading of any content from it or from websites to which this website redirects you.
16. LINKS TO OUR WEBSITE
If our website contains links to other websites and third-party materials, such links are provided for information purposes only and we have no control over the content of those websites or materials. Accordingly, we bear no responsibility for any loss or damage that may arise from their use.
17. FORCE MAJEURE EVENTS
We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract where such failure or delay is caused by events beyond our reasonable control (“Force Majeure”).
Force Majeure shall include any act, event, failure to exercise, omission, or accident beyond our reasonable control, including but not limited to the following:
i. strike, lockout, and other forms of protest
ii. civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not), threat of or preparation for war
iii. fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster
iv. inability to use trains, ships, aircraft, motor transport, or other means of public or private transport
v. inability to use public or private telecommunications systems
vi. acts, decrees, legislation, regulations, or restrictions of any government or public authority
vii. strike, failure, or accident in sea or river transport, postal transport, or any other kind of transport.
It is understood that our obligations arising from the Contracts shall be suspended for as long as the Force Majeure event remains in effect, and we shall be granted an extension of time for performance of such obligations equal to the duration of the Force Majeure situation. We shall use all reasonable resources to bring the Force Majeure situation to an end or to find a solution enabling us to perform our obligations under the Contract despite the Force Majeure situation.
18. WAIVER OF RIGHTS
If any of these Terms or any provision of a Contract is declared invalid by decision of the relevant authority, the remaining terms and conditions shall remain in force and shall not be affected by such invalidity.
19. ENTIRE AGREEMENT
These Terms and any document expressly referred to in them constitute the entire agreement between us in relation to the subject matter of the agreement, superseding any prior covenant, agreement, or promise made between us, whether oral or written.
You and we acknowledge that we have agreed to enter into the Contract without relying on any representation or promise made by the other party or that could be inferred from any statement or document in the negotiations entered into by the two parties prior to such Agreement, except as expressly set out in these Terms.
Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether orally or in writing, prior to the date of the Contract (unless such untrue statement was made fraudulently), and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these Terms.
20. GOVERNING LAW AND JURISDICTION
The use of our website and contracts for the purchase of products through this website shall be governed by Greek law.
Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Courts of Athens, Greece.
If you are entering into the Contract as a consumer, nothing in this clause shall affect any rights you may have under any applicable legislation.
21. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send us all comments and suggestions through the means of communication available on our website.
If you have made an online purchase through our website, we inform you, in accordance with European Regulation (EU) No 524/2013, that you are entitled to seek out-of-court resolution of a consumer dispute through the online dispute resolution platform, which is accessible at: http://ec.europa.eu/consumers/odr/.
ANNEX
MODEL WITHDRAWAL FORM
To “GIATRA S.A.”, address: 16 Karyatidon Street, Kifisia
I hereby give notice that I withdraw from the contract of sale of the following goods:
which were ordered/received on (*) …………………………………………………
Name of consumer ……………………………………………………..
Address of consumer ……………………………………………
Signature of consumer (only if this form is notified on paper) ………………………………………..
Date ………………………………………………………………….
(*) Delete as appropriate